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Free standard shipping on orders
We are pleased to offer Free Worldwide Shipping on all orders, delivering to all countries and regions supported by our logistics network.
There are no restrictions on order quantity, parcel size, or shipment weight — every order ships at no cost to you. In addition, all customs duties, import taxes, and government-imposed fees associated with your shipment will be fully covered by us, ensuring you will not incur any extra charges upon delivery.
Please note that delivery times may vary due to local customs procedures and carrier conditions, but your shipping and customs costs will remain completely free under this policy.
We provide a secure and reliable Free Returns service for all customers. Items that remain unused and unopened may be returned within 60 days for a full refund.
All return shipping expenses, including customs-related fees, are fully covered by us.
Refund processing will be completed within 4 weeks from the date the return shipment is sent, regardless of whether the package has arrived at our facility. In general, refunds are finalized significantly earlier, ensuring a smooth and dependable experience.
Willie Norris is back. For her third collaboration, the Brooklyn-based designer and queer activist partnered with us on "My Baggage"—a collection inspired by the friends, muses, and city that made her.
The Bigger Carry-On is our best-selling, standard size Carry-On, designed to maximize packing space and sized to fit in the overhead bin of most major US airlines. It features a lightweight, durable hard shell that's been rigorously tested and a signature interior compression system that helps you pack, organize and protect more. Details like an easy-grip top handle, additional underside grab handle, and smooth-gliding wheels make it easier than ever to maneuver and lift your suitcase. Better travel starts here.
Our Classic suitcases are shipped in exterior packaging that is 100% recyclable. .
This product is final sale and is not returnable, but is still protected by Away LifetimeCare™ Coverage, which includes repair support for the life of your suitcase. For the first five years, repairs for functional damage caused by manufacturing defects or unexpected rough travel are complimentary. If we're unable to repair covered damage, we'll provide up to one replacement within that period. After five years, repairs remain available with a reasonable service fee, and round-trip shipping is on us. .
For extended support, you can add LifetimeCare™ Pro at checkout to receive 10 years of complimentary repairs and up to two replacements within that same period. .
If you purchased your suitcase prior to April 14, 2026, see warranty details .
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