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Free standard shipping on orders
We are pleased to offer Free Worldwide Shipping on all orders, delivering to all countries and regions supported by our logistics network.
There are no restrictions on order quantity, parcel size, or shipment weight — every order ships at no cost to you. In addition, all customs duties, import taxes, and government-imposed fees associated with your shipment will be fully covered by us, ensuring you will not incur any extra charges upon delivery.
Please note that delivery times may vary due to local customs procedures and carrier conditions, but your shipping and customs costs will remain completely free under this policy.
We provide a secure and reliable Free Returns service for all customers. Items that remain unused and unopened may be returned within 60 days for a full refund.
All return shipping expenses, including customs-related fees, are fully covered by us.
Refund processing will be completed within 4 weeks from the date the return shipment is sent, regardless of whether the package has arrived at our facility. In general, refunds are finalized significantly earlier, ensuring a smooth and dependable experience.
The Custom Wheel Kit keeps you rolling towards what's next.
Go ahead, change your direction. This kit lets you switch things up with a new set of smooth 360 wheels. Each kit includes replacement wheels, matching screws, and an Allen wrench for at-home installation. Whether you're refreshing your setup or giving your bag a whole new tone, these are the upgrades that keep the pace—with style, freedom, and a why-not-get-a-little-lost attitude.
Material
Plastic, metal, rubber
* Purchased your suitcase before January 2024 or not sure when you purchased? Please reach out to Customer Care with your order number or a photo of your suitcase trolley.
We want you to love getting Away, which is why we offer free returns and exchanges on unused items within 100 days. You can test your purchase at home, but it must remain unused to be eligible. .
Our bags and accessories are all protected by a limited one-year warranty, which includes coverage for functional damage due to manufacturing defects or unexpected rough travel.
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