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Free standard shipping on orders
We are pleased to offer Free Worldwide Shipping on all orders, delivering to all countries and regions supported by our logistics network.
There are no restrictions on order quantity, parcel size, or shipment weight — every order ships at no cost to you. In addition, all customs duties, import taxes, and government-imposed fees associated with your shipment will be fully covered by us, ensuring you will not incur any extra charges upon delivery.
Please note that delivery times may vary due to local customs procedures and carrier conditions, but your shipping and customs costs will remain completely free under this policy.
We provide a secure and reliable Free Returns service for all customers. Items that remain unused and unopened may be returned within 60 days for a full refund.
All return shipping expenses, including customs-related fees, are fully covered by us.
Refund processing will be completed within 4 weeks from the date the return shipment is sent, regardless of whether the package has arrived at our facility. In general, refunds are finalized significantly earlier, ensuring a smooth and dependable experience.
Our Kids Carry-On is sized for the smallest travelers and combines durability, functionality, and high-quality materials to make family travel easier and empower even the smallest explorers with the confidence to go far. Its durable, color-blocked exterior is big enough to fit what they need, but compact enough for them to handle on their own. With adjustable trolley height options, kids can comfortably maneuver the suitcase, while adults can extend it to match the height of their own Away luggage—ensuring a smoother experience for travelers of all sizes. This suitcase just can't wait to be rolled solo—encouraging your kid's journey toward becoming a confident little traveler.
Disclaimer: Do not ride luggage. Luggage is not intended for riding.
We offer free returns and exchanges on unused items within 100 days. .
Every suitcase comes with Away LifetimeCare™ Coverage, which includes repair support for the life of your suitcase and covers functional damage from manufacturing defects or unexpected rough travel. For the first five years, repairs are complimentary. If we're unable to repair covered damage, we'll provide up to one replacement within that period. After five years, repair support continues, and round trip shipping stays on us. .
For extended support, you can add LifetimeCare™ Pro at checkout to receive 10 years of complimentary repairs and up to two replacements within that same period. .
If you purchased your suitcase prior to April 14, 2026, see warranty details .
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