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Free standard shipping on orders
We are pleased to offer Free Worldwide Shipping on all orders, delivering to all countries and regions supported by our logistics network.
There are no restrictions on order quantity, parcel size, or shipment weight — every order ships at no cost to you. In addition, all customs duties, import taxes, and government-imposed fees associated with your shipment will be fully covered by us, ensuring you will not incur any extra charges upon delivery.
Please note that delivery times may vary due to local customs procedures and carrier conditions, but your shipping and customs costs will remain completely free under this policy.
We provide a secure and reliable Free Returns service for all customers. Items that remain unused and unopened may be returned within 60 days for a full refund.
All return shipping expenses, including customs-related fees, are fully covered by us.
Refund processing will be completed within 4 weeks from the date the return shipment is sent, regardless of whether the package has arrived at our facility. In general, refunds are finalized significantly earlier, ensuring a smooth and dependable experience.
Our Softside Compact Carry-On is a versatile suitcase designed for packers who need just a little more space. Ideal for overnight stays or trips up to three days, it's the perfect companion for daily commuters and true minimalists alike. Made with a durable nylon exterior that holds up in rain AND shine, it features a front pocket for easy access, a laptop compartment, and our patented interior compression pad for streamlined packing. It fits easily in most overhead bins—and even under the seat in front of you on most major airlines. Bonus: it nests conveniently into our larger Softside suitcases. Sometimes, less really is more.
Our Softside suitcases are shipped in exterior packaging that is 100% recyclable.
We offer free returns and exchanges on unused items within 100 days. .
Every suitcase comes with Away LifetimeCare™ Coverage, which includes repair support for the life of your suitcase and covers functional damage from manufacturing defects or unexpected rough travel. For the first five years, repairs are complimentary. If we're unable to repair covered damage, we'll provide up to one replacement within that period. After five years, repair support continues, and round trip shipping stays on us. .
For extended support, you can add LifetimeCare™ Pro at checkout to receive 10 years of complimentary repairs and up to two replacements within that same period. .
If you purchased your suitcase prior to April 14, 2026, see warranty details .
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